Refund and Returns Policy

At Vesinhcongnghiepdana, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines your rights and the process for returning items and receiving refunds.

1. Return Policy

  • Eligibility: Items must be returned within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Non-Returnable Items: Certain items are exempt from being returned, including perishable goods, custom products, and gift cards.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. Refunds

  • Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@vesinhcongnghiepdana.com.

3. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@vesinhcongnghiepdana.com.

4. Shipping

  • Return Shipping: To return your product, you should mail it to: [Insert Return Address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Lost or Stolen Returns: We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

Thank you for shopping with Vesinhcongnghiepdana. We value your business and strive to provide the best customer service.